Return & Refund Policy

1. We are highly commended to make sure every item is thoroughly checked before the delivery process.

2. We guarantee a full refund/replacement ONLY:

• If goods are missing during our handling or broken before delivery
• If the goods are deemed not working after arrival (for watches)
• If the items are out of stock after booking have been made (unless the customer wants to change the order with a different item in stock)

3. However, the customer has to make a report to us within 1 Day after items arrival.

• We cannot make a refund for an item that has been worn and used after one day.
• The item cannot be exchanged to another item once the booking has been made.

4. For watch under warranty:

• Returns, Replacements or Repairs must be coordinated with the GaloShire team. We will guide the customer for the warranty process to Official Brand Store.
• For a refund, you can submit your refund request here.

The Refund process will take around 2-3 working days.